Withdrawal Policy

Right of Withdrawal

If you are a consumer (a person completing the legal transaction for purposes that can be predominantly attributed to neither their commercial nor their independent professional activity) residing in the European Union, the United Kingdom, Norway, Iceland, Liechtenstein, Turkey, Israel, South Korea, or Brazil, you are entitled to a statutory right of withdrawal when you sign up for a Subscription. We provide information about that right below, in accordance with the statutory model. Registering for the free version does not give you a right of withdrawal, because it does not involve any payment. Please note that any Free Trials and the paid Subscriptions that follow them form a single contract, which is concluded when you sign up for the Free Trial. The withdrawal period therefore begins on the day you sign up for the trial, not on the day the paid phase begins. If your Free Trial is shorter than fourteen (14) days, the withdrawal period will still be running once your Subscription has started. If your Free Trial is longer than fourteen (14) days, the withdrawal period ends before your Subscription starts. You do not get a new right of withdrawal when your Free Trial converts into a paid Subscription, or when your Subscription renews. If you subscribe through an in-app purchase, your contract is with the respective app store, for example the Apple App Store or the Google Play Store, and you exercise your right of withdrawal there. While you may withdraw in any of the ways described below, we'd prefer that you use the online withdrawal form at happy-squid.com/withdraw-contract.

Notice of Right of Withdrawal

Right of withdrawal: You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after fourteen (14) days from the day of the conclusion of this contract. If you are a consumer resident in South Korea or Brazil, the withdrawal period is seven (7) days rather than fourteen (14). To exercise the right of withdrawal, you must inform us (Brünnel, Maar & Zinn GbR; Hufelandstraße 12, 10407 Berlin, Germany; support@happy-squid.com; +49 160 90402693) of your decision to withdraw from this contract by an unequivocal statement. We prefer that you use the online withdrawal form at happy-squid.com/withdraw-contract. Alternatively, you may use the sample withdrawal form below, but it is not obligatory. We will send you an acknowledgment of receipt without undue delay on a durable medium, for example by email, including its content and the date and time of its submission. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you without undue delay, and in any event no later than fourteen (14) or seven (7) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. Your Subscription ends when you withdraw, and you return to Happy Squid's free version. We shall not be liable for any costs or expenses that you may incur from third parties engaged by you (for example banks and payment service providers) or for any non-refundable taxes as part of the withdrawal process.

Withdrawal Form

As required by law, we provide the sample withdrawal form below.

(Please fill out this form and send it back only if you wish to withdraw from the contract.)

– To: Brünnel, Maar & Zinn GbR (Happy Squid)
– Hufelandstraße 12, 10407 Berlin
– Germany
– support@happy-squid.com

– I hereby withdraw from the contract concluded by me for the provision of the following service:
– Ordered on:
– Name of the consumer:
– Address of the consumer:
– Signature of the consumer (only if this form is notified on paper):
– Date: